Refund & Return Policy

Complete Refund and Return Policy

Last Updated: September 23, 2026 | Effective Date: September 23, 2026

1. Overview

At Avenqube LLC, we are committed to customer satisfaction and transparency. This Refund and Return Policy outlines the terms and conditions for refunds, returns, and cancellations of our services. We believe in fair treatment for all our clients and stand behind the quality of our work.

2. Money-Back Guarantee

We offer a 30-day money-back guarantee on all monthly service plans. If you are not satisfied with our services within the first 30 days, you may request a full refund of your initial payment.

3. Service-Specific Refund Policies

SEO Optimization Services

• Refund Window: 30 days from service start
• Eligibility: No measurable improvement in search rankings
• Conditions: Website must be properly configured and accessible
• Refund Amount: 100% of monthly fee

Digital Marketing Services

• Refund Window: 30 days from campaign launch
• Eligibility: Campaigns not meeting agreed specifications
• Conditions: Proper campaign setup and tracking must be in place
• Refund Amount: 100% of initial setup fee or monthly fee

Printer Networking Services

• Refund Window: 14 days from service completion
• Eligibility: Printer setup unsuccessful after support attempts
• Conditions: Hardware must be functioning and properly connected
• Refund Amount: 100% of setup fee

Software Development Services

• Refund Window: Before 50% project completion
• Eligibility: Project cancellation or dissatisfaction with direction
• Conditions: Must request refund before halfway point
• Refund Amount: 50% of project fee (remaining 50% covers work completed)

4. Refund Eligibility Requirements

To be eligible for a refund, you must meet ALL of the following criteria:

5. Refund Request Process

To request a refund, follow these simple steps:

1. Contact Support: Email support@avenqube.online or call 888-546-0613
2. Provide Details: Include your account information and order details
3. Explain Reason: Clearly explain why you're requesting a refund
4. Review Period: Our team will review your request within 2 business days
5. Decision: We'll notify you of approval/denial with explanation
6. Processing: If approved, refund will be processed within 5-7 business days

6. Refund Timeline by Payment Method

Once your refund is approved, the timeline depends on your payment method:

Note: Processing time may vary depending on your financial institution. Some banks may take additional time to post the refund to your account.

7. Non-Refundable Items

The following are generally non-refundable:

8. Partial Refunds

In some cases, we may offer partial refunds:

• If services were partially used or delivered (prorated refund)
• If the refund request is made after the standard window but within 60 days (50% refund)
• If services were interrupted due to technical issues on our part (service credit)
• Partial refund amount will be calculated based on services actually used and delivered

9. Service Cancellation

You may cancel your service at any time with the following terms:

10. Refunds for Technical Issues

If service interruptions are caused by Avenqube:

• We will provide service credits for downtime (1 day credit per day of outage)
• Credits will be automatically applied to your next billing period
• For extended outages (24+ hours), we may offer a full refund of that month's service
• You must report issues within 48 hours to be eligible for credits

11. Refund Restrictions

Refunds will NOT be provided for:

• Requests made after the specified refund window (except for technical issues)
• Services used in violation of our policies
• Refunds requested due to user error or misunderstanding of service
• Services canceled by the user and then requested for refund
• Promotional or heavily discounted services (unless specified)
• Services where you did not follow our recommendations or guidance

12. Dispute Resolution

If you dispute a refund decision:

1. Contact our management team at support@avenqube.online with "REFUND DISPUTE" in the subject line
2. Provide detailed explanation of your dispute with supporting documentation
3. We will review your case within 5 business days
4. We will provide a final decision in writing with full explanation
5. You may pursue legal remedies if necessary

13. Chargeback and Dispute Procedures

If you initiate a chargeback or payment dispute without contacting us first:

• We will cooperate fully with your financial institution
• We may suspend your account during the dispute investigation
• If the chargeback is ruled against you, you may be liable for dispute fees
• We strongly encourage direct communication before initiating chargebacks

14. Special Circumstances

We may consider refunds in special circumstances such as:

• Duplicate charges due to system errors
• Unauthorized charges on your account
• Services not delivered as promised in writing
• Significant technical failures on our part affecting service delivery
• Other circumstances at our sole discretion

15. Contact Information for Refund Requests

For refund requests or questions about this policy:

16. Policy Updates

Avenqube reserves the right to update this Refund and Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of any updates. We will notify customers of significant changes via email.